PRIVACY POLICY

Last updated: October 13, 2026

NapGo™ (“we,” “us,” or “our”) operates this store and website, including its content, features, tools, products, and services (collectively, the “Services”).

Our store is powered by Shopify.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, use our Services, make a purchase, or contact us.

If our Terms of Service conflict with this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will control.

Please read this policy carefully to understand our privacy practices.

Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been properly anonymized or de-identified under applicable law.

Depending on how you interact with our Services, we may collect:

• Contact information: Your name, billing address, shipping address, phone number, and email address.
• Payment and transaction information: Payment method details, payment confirmations, and information about your purchases. Payment information is processed through our payment providers.
• Account information: Login details, preferences, and account settings, if you create an account.
• Shopping information: Products you view, add to your cart, purchase, return, exchange, or cancel.
• Customer support information: Messages and other information you provide when contacting us.
• Device information: Your IP address, browser type, device identifiers, and network information.
• Usage information: How you browse and interact with our website, including pages viewed and interactions with our Services.

Where We Collect Information

We may collect personal information:

• Directly from you, when you place an order, create an account, complete a form, or contact us.
• Automatically, through cookies and similar technologies when you browse our website.
• From service providers, including Shopify, payment processors, shipping providers, and technology providers.
• From business partners, including analytics and advertising partners, where applicable.

How We Use Your Information

Providing Our Services

We use personal information to:

• Process payments and fulfill orders.
• Arrange shipping, returns, exchanges, and refunds.
• Manage customer accounts.
• Provide customer support.
• Send order confirmations and shipping updates.
• Remember your preferences and improve your shopping experience.

Marketing and Advertising

Where permitted by law, we may use your information to send promotional emails or other marketing communications.

We may also work with advertising partners to show relevant advertisements and measure campaign performance.

Where required, we obtain your consent before sending marketing communications or using information for certain advertising purposes.

Security and Fraud Prevention

We may use information to authenticate accounts, detect fraud, investigate misuse, and protect our customers and Services.

Legal Compliance

We may process information to comply with legal obligations, respond to lawful requests, resolve disputes, and protect or enforce our rights.

Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to operate the store, remember preferences, understand website activity, and support advertising.

You can manage cookies through your browser settings and any privacy controls available on our website. Blocking certain cookies may affect website functionality.

Where required by applicable law, we obtain consent or provide options to opt out of certain uses of these technologies.

How We Share Personal Information

We may disclose the information described in this policy to:

• Shopify, which powers our store.
• Payment processors, to process transactions.
• Shipping and logistics providers, to deliver orders.
• Technology and storage providers, to operate and maintain our Services.
• Customer support providers, to help resolve inquiries.
• Analytics and advertising partners, where applicable.
• Professional advisers and public authorities, when necessary to comply with legal obligations or protect our rights.

We may also disclose information at your request or with your authorization.

Advertising, Sale, and Sharing of Information

Depending on the advertising tools used on our website, disclosures of device identifiers, browsing activity, or similar information to advertising partners may qualify as a “sale,” “sharing,” or processing for “targeted advertising” under applicable state privacy laws, even when no money is exchanged.

Where those laws apply, you may request to opt out of these activities by contacting hellonapgo@gmail.com and using any applicable privacy controls provided on our website.

Where required by law, we will treat recognized opt-out preference signals, such as Global Privacy Control (GPC), as valid opt-out requests for the browser or device transmitting the signal.

Our Relationship with Shopify

Shopify collects and processes certain personal information to provide and improve its services. Information submitted through our store may be processed by Shopify and its service providers in countries other than your own.

For information about Shopify’s privacy practices and available privacy choices, visit:

• Shopify Consumer Privacy Policy
• Shopify Privacy Portal

Your U.S. Privacy Rights

Depending on your state of residence and whether the relevant law applies to our business, you may have the right to:

• Access personal information we hold about you.
• Delete personal information, subject to legal exceptions.
• Correct inaccurate personal information.
• Obtain a portable copy of certain personal information.
• Opt out of the sale of personal information, sharing for cross-context behavioral advertising, or targeted advertising.
• Limit certain uses of sensitive personal information, where applicable.
• Opt out of certain profiling activities, where applicable.
• Appeal a denied privacy request, where provided by law.

We will not unlawfully discriminate against you for exercising your privacy rights.

California Residents

If the California Consumer Privacy Act, as amended, applies to our business, California residents may exercise the rights provided under that law, including rights to know, access, delete, correct, opt out of sale or sharing, and limit certain uses of sensitive personal information.

These rights are subject to applicable conditions and exceptions.

Submitting a Privacy Request

To submit a request, email hellonapgo@gmail.com with the subject line “Privacy Request” and describe the right you wish to exercise.

We may need to verify your identity before completing certain requests. We will request only information reasonably necessary for verification and handling your request.

Where permitted by law, an authorized agent may submit a request on your behalf. We may require proof of authorization and identity verification.

If we deny a request and you have a right to appeal, email the same address with the subject line “Privacy Appeal.”

We will respond within the time required by applicable law.

Marketing Preferences

You may unsubscribe from promotional emails by clicking the unsubscribe link in those messages.

Opting out of marketing does not stop transactional communications, such as order confirmations, shipping updates, or customer support responses.

Children’s Privacy

Our store is intended for adult shoppers and is not directed to children under 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact hellonapgo@gmail.com so we can investigate and take appropriate action.

Information Security

We use reasonable safeguards designed to protect personal information.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Information Retention

We retain personal information for as long as reasonably necessary to:

• Provide our Services and manage your account.
• Fulfill orders and handle returns.
• Comply with legal, tax, and accounting obligations.
• Resolve disputes and prevent fraud.
• Enforce our agreements and protect our rights.

Retention periods vary depending on the type of information and the purpose for which it is used.

International Data Processing

Although our store serves customers in the United States, we and our service providers may store or process personal information in other countries.

Where required by applicable law, we use appropriate safeguards for international transfers of personal information.

Third-Party Websites

Our Services may include links to third-party websites.

We are not responsible for their privacy practices or security measures. Please review their policies before providing personal information.

Complaints

If you have concerns about our privacy practices, contact us at hellonapgo@gmail.com.

You may also contact your state attorney general or another relevant authority, where applicable.

Changes to This Privacy Policy

We may update this policy to reflect changes in our practices, Services, or legal requirements.

We will update the “Last updated” date when changes are made and provide additional notice when required by law.

Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact:

NapGo™
Email: hellonapgo@gmail.com